Privacy Policy

Ghostless ("we", "us") is a small business in Wichita, Kansas run by Noah. We help local businesses reply by text to callers they missed. This policy covers ghostless.net and our missed-call text back service.

What we collect

• When you call a business that uses Ghostless and the call is missed: your phone number, the time of the call, any text messages you send back, and any voicemail you choose to leave.
• When you contact us or fill out our setup form: your name or shop name, phone number, email address and whatever you write to us.
• From businesses that sign up: business name, contact details, and billing information.
• When you visit our website: basic technical logs kept by our web host, such as IP address and browser type. We also count visits with GoatCounter, which doesn't use cookies, doesn't track you across other sites, and only tells us things like which pages were viewed and roughly how many visitors came. We don't use advertising trackers.

How we use it

• To send one text back after a missed call, on behalf of the business you called.
• To send one review request after a job, when you've told the business you hired that it's OK.
• To pass your replies to that business so they can help you.
• To answer your questions, provide our service, and send invoices.
• To keep our service secure and follow the law.

Text messaging and your phone number

The only people who see your number and messages are the business you called and the service providers we need to deliver messages, like our phone carrier partner (Twilio). They may only use it to provide that service to us.

Reply STOP to any of our texts to stop receiving them. See our SMS Terms for details.

Who else sees information

We do not sell personal information. We share it only:

• with the business you called, as described above;
• with service providers that help us run Ghostless (phone and text delivery, email, web hosting and forms, visit counting, payments);
• when the law requires it, or to protect someone's safety.

How long we keep it

We keep call and text records only as long as needed to provide the service to the business, and generally no longer than 12 months, unless the law requires longer. You can ask us to delete your information at any time.

Your choices

• Reply STOP to stop texts.
• Email us to see, correct or delete the information we have about you.

Security

We use reputable providers and protect accounts with strong passwords and two-step login. No system is perfectly secure, but we work to keep your information safe.

Children

Our service is for businesses and their customers. It is not directed at children under 13, and we don't knowingly collect their information.

Changes

If we change this policy, we'll update the date at the top of this page.